Shipping policy
SHIPPING & RETURNS
Shipping
We aim to process and dispatch your order as quickly as possible.
Netherlands
Orders to addresses in the Netherlands placed before 5:00 PM on business days are normally processed and dispatched the same business day.
Shipping within the Netherlands costs €6.95 per order.
Your order will be delivered by DHL or PostNL. During checkout, you can indicate your preferred carrier.
Other European countries
Orders to other European countries generally have an estimated delivery time of approximately 5–8 business days.
Shipping costs depend on the destination country and will be shown before you complete your purchase.
Countries outside Europe
Orders to countries outside Europe generally have an estimated delivery time of approximately 5–8 business days.
Shipping costs depend on the destination country and will be shown before you complete your purchase.
Delivery times are estimates and may vary depending on the destination and carrier. Delays may occur due to busy periods, delays with the carrier or other unforeseen circumstances.
Shipping confirmation and tracking
Once your order has been shipped, you will receive a shipping confirmation by email. If tracking is available, the tracking information will be included in this email.
Returns & Right of Withdrawal
Your 14-day right of withdrawal
If you are a consumer in the European Economic Area, you generally have the right to withdraw from your purchase within 14 days after receiving your order, without having to give a reason.
The withdrawal period starts on the day you, or a person designated by you other than the carrier, receives the goods.
How to return your order
Would you like to cancel your order? You can easily let us know online by login in to your account and pressing the "Cancel Order" button on a specific order.
You can also cancel your order by contacting us:
Email: info@moeksamsterdam.com
When contacting us, please include your order number and the email address used to place the order.
You do not have to provide a reason for exercising your right of withdrawal.
After receiving your withdrawal, we will send you a confirmation by email.
Returning your items
After notifying us that you wish to withdraw from your purchase, you must return the items without undue delay and in any event within 14 days after notifying us of your withdrawal.
Please follow the return instructions provided with your order or the instructions provided after you have submitted your withdrawal.
Return address:
Moeks Amsterdam
Freepost return address: 98271 1000 VA AMSTERDAM
Condition of returned items
You may inspect and try on clothing to the extent necessary to determine its nature, characteristics and fit, as you would normally be able to do in a physical store.
Please return items in their original condition and with tags and packaging included where possible.
If an item has been handled beyond what is necessary to assess its nature, characteristics and functioning, you may be responsible for any resulting loss in value, where permitted by applicable law.
The absence of a tag or original packaging does not automatically mean that you lose your statutory right of withdrawal.
Return shipping costs
If you exercise your right of withdrawal and your order was delivered within the Netherlands, you can return your order free of charge using our Freepost return address. The return shipping costs are covered by us.
For orders delivered outside the Netherlands, you are responsible for the return shipping costs.
Refunds
If you exercise your right of withdrawal, we will refund the purchase price of the returned items.
We will issue the refund without undue delay and no later than 14 days after the day on which we are informed of your decision to withdraw.
We may wait with the refund until we have received the returned goods or until you have provided evidence that you have sent the goods back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction, unless we have agreed otherwise with you.
Exchanges
We currently do not offer exchanges.
If you would like a different size, colour or item, please return your original order and place a new order.
Your statutory right of withdrawal remains unaffected.
Faulty or incorrect items
If you receive an item that is defective, damaged or different from what you ordered, please contact us at:
info@moeksamsterdam.com
Please include your order number and, where appropriate, photographs of the issue.
This does not affect your statutory consumer rights.
Questions about your return?
If you have any questions about shipping, returns or your right of withdrawal, please contact us:
Moeks Amsterdam
Email: info@moeksamsterdam.com
Address: Keizersgracht 572, 1017 EM Amsterdam, Netherlands