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Frequently asked questions
Shipping
Destinations: MOEKS ships across Europe, the United Kingdom, and the United States.
Delivery: Orders within the Netherlands typically arrive the next day. International orders are delivered within approximately 5–10 business days.
Returns
Items may be returned within 14 days of delivery, provided they are unworn, in original condition, and with all tags attached.To initiate a return, please follow the instructions included in your parcel. If you need assistance, our team is here to support you.
Exchanges
We do not offer direct exchanges. Should you prefer another size or style, we invite you to place a new order.
Sizing
Our collections follow European sizing and are designed to fit true to size. Fit notes are available on each product page for additional guidance.
Materials
Where possible, MOEKS works with responsibly sourced and recycled fabrics—carefully chosen to balance softness, quality, and longevity.
Contact
For questions, styling guidance, or order support, contact us at info@moeksamsterdam.com. We aim to respond within 1–2 business days.