Privacy policy

Privacy Policy

Last updated: August 2026

Moeks respects your privacy. This Privacy Policy explains what personal information we collect, why we use it, who we may share it with, and what rights you have in relation to your personal information.

This Privacy Policy applies to our online store, website and the other services we provide (together, the “Services”).

1. Who We Are

Moeks is responsible for the processing of your personal information as described in this Privacy Policy.

Moeks
Legal name: Moeks Amsterdam
Address: Keizersgracht 572
Postal code and city: 1017 EM, Amsterdam
Country: The Netherlands
Email: info@moeksamsterdam.com
Chamber of Commerce (KvK) number: 98311115

If you have any questions about this Privacy Policy or about how we process your personal information, you can contact us using the details above.

2. What Personal Information Do We Process?

Depending on how you use our Services, we may process the following categories of personal information.

Order information

When you place an order, we may process:

  • your name;

  • billing and delivery address;

  • email address;

  • telephone number, if provided;

  • information about your order, returns and refunds; and

  • payment and transaction information.

Payment information may be processed by our payment service providers. We do not necessarily receive or store your full payment card details.

Account information

If you create an account, we may process information such as your email address, account details, preferences and order history.

Communications

When you contact us, for example by email or through customer service, we process the information you provide in your communication with us.

Website and device information

When you visit our website, we may collect information such as your IP address, browser type, device, operating system, referring pages and information about how you use our website.

The information collected may depend, among other things, on the cookies and similar technologies used on our website.

3. How Do We Use Your Personal Information?

We use personal information for the following purposes.

Orders and contracts

We process personal information to:

  • process and fulfil your orders;

  • process payments;

  • deliver products;

  • handle returns and refunds;

  • contact you about your order; and

  • perform our agreement with you.

The legal basis for these activities is that the processing is necessary to perform our contract with you.

Legal obligations

We may process personal information when necessary to comply with legal obligations, including accounting, tax and record-keeping requirements.

Customer service

We use personal information to respond to questions, complaints and other requests and to provide customer support.

Security and fraud prevention

We may process personal information to protect our website and systems, detect and prevent fraud, and prevent misuse or other unlawful activities.

Improving our Services

We may use information to analyse and improve our website, products and services, where permitted by applicable privacy law.

Marketing

Where permitted by law and, where required, with your consent, we may use your personal information to send marketing communications, such as emails.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication.

Where permitted by law, we may rely on our legitimate interests for certain forms of marketing. You have the right to object to such processing.

4. Legal Bases for Processing

We process personal information only where there is a valid legal basis for doing so.

Depending on the circumstances, we may rely on:

  • performance of a contract;

  • compliance with a legal obligation;

  • our legitimate interests, for example for security, customer service and improving our Services; or

  • your consent, for example for certain marketing activities.

Where we rely on your consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdrew your consent.

5. Who Do We Share Personal Information With?

We only share personal information where necessary for the purposes described in this Privacy Policy or where we are legally required to do so.

Depending on the services we use, we may share personal information with:

  • Shopify, for hosting and supporting our online store;

  • payment service providers;

  • delivery companies and logistics providers;

  • IT and hosting providers;

  • customer service providers;

  • accounting or administrative service providers;

  • analytics and marketing service providers, where applicable; and

  • government authorities or other parties where legally required.

Where these parties process personal information on our behalf, we enter into appropriate arrangements regarding the processing and protection of personal information where required by law.

6. Shopify

Our online store is hosted and supported by Shopify.

Shopify may process personal information in connection with your use of our online store. Depending on the processing activity, Shopify may act as a processor on our behalf or as an independent controller for certain purposes.

For more information about how Shopify processes personal information, please see the Shopify Privacy Policy.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies that are necessary for the website to function properly.

These cookies may be used for purposes such as operating the shopping cart, processing orders, maintaining website security and remembering certain settings.

At this time, we do not use third-party cookies for marketing or advertising purposes.

If we introduce non-essential cookies or similar technologies in the future, we will update this Privacy Policy and, where required by law, ask for your consent before using them.

8. How Long Do We Keep Your Personal Information?

We do not retain personal information for longer than necessary for the purposes for which it was collected, unless we are legally required to retain it for a longer period.

Retention periods depend on the type of information and the purpose for which it is processed. For example, information relating to orders and financial records may need to be retained for longer periods due to legal and tax obligations.

Other information, such as marketing information, will generally be retained for as long as necessary for the relevant purpose or until you withdraw your consent or object to the processing, where applicable.

We periodically review the personal information we hold and delete or anonymise information when it is no longer required.

9. International Transfers

Some of our service providers may process personal information outside the European Economic Area (EEA).

Where personal information is transferred outside the EEA, we ensure that an appropriate legal basis and appropriate safeguards are in place, such as an adequacy decision or Standard Contractual Clauses (SCCs), where applicable.

10. Security

We take appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access.

However, no method of electronic storage or transmission over the internet is completely secure. We therefore cannot guarantee absolute security.

11. Your Privacy Rights

Depending on the circumstances, you may have the following rights under applicable data protection law, including the GDPR:

  • the right to access your personal information;

  • the right to have inaccurate personal information corrected;

  • the right to have your personal information deleted;

  • the right to restrict the processing of your personal information;

  • the right to data portability;

  • the right to object to certain processing activities; and

  • the right to withdraw consent where processing is based on consent.

You may also object to the use of your personal information for direct marketing at any time.

These rights are not absolute and may be subject to legal exceptions. For example, we may be required to retain certain information to comply with legal obligations.

You can exercise your rights by contacting us at:

Email: info@moeksamsterdam.com
Postal address: Keizersgracht 572, 1017EM Amsterdam, Netherlands

To protect against fraudulent requests, we may need to verify your identity before processing your request.

We will respond to your request within the period required by applicable law.

12. Complaints

If you have concerns about how we process your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the competent data protection authority.

For the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

13. Children's Privacy

Our online store is not specifically directed at children.

We do not knowingly collect personal information from children where we know that such information has been provided without the required consent.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the contact details provided in this Privacy Policy.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of these third parties. We recommend that you review their privacy policies before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example when our services, processing activities or legal obligations change.

The most recent version will always be available on our website. The date at the top of this Privacy Policy indicates when it was last updated.

16. Contact

If you have any questions about this Privacy Policy, how we process personal information, or wish to exercise your privacy rights, please contact us:

Moeks
Legal name: Moeks Amsterdam
Address: Keizersgracht 572
Postal code and city: 1017EM, Amsterdam
Country: The Netherlands
Email: info@moeksamsterdam.com
Chamber of Commerce (KvK) number: 98311115